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TSB's customers aren't happy with the bank and here's why

Five days into the IT update, customers want answers and TSB aren't providing them.

The bank warned its customers of closing the internet banking and app down from 4 pm on Friday until 6 pm on Sunday. Tuesday has been and gone, and over two million customers are still waiting on updates.

https://twitter.com/PaulPester/status/988709534817574913

The bank suffered a data breach during the weekend, where money was transferred from accounts without knowledge. This sparked further calls for answers on the situation.

The CEO, Paul Pester stated that "no one will be left out of pocket as a result of these service issues", but customers nationwide are already seeing the disadvantages of not having access to their accounts.

As of Tuesday 24th, cards have been getting declined, and a vast number of people cannot check their balances at cash machines, meaning people are left to figure out what to do on their own.

Pester said: "We're still working really hard to get our online banking and mobile app up and running. I appreciate how frustrating this is for our customers and I'm really sorry. Please bear with us and I will keep you updated."

Although promised an update, the official TSB Twitter account has been firing the same automated message to its worried replies.

Whilst people are being advised to call the banking team on the number mentioned above, people have been on hold for hours before they get through to anyone - losing out on even more money.

So far, no talks of compensation for the time and money lost have surfaced the media. We can only hope that those whose cards have been getting declined, and people who's accounts are showing £0 or overdrawn figures when they have been paid, are compensated for their worrisome time over the last five days.

Are TSB customers victims of fraud, or is this a simple IT issue which will be resolved as soon as possible?

Featured image: Roger Utting / Shutterstock.com

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